Job Description

Location:

Ghatkopar West, Mumbai

Shift Timings:

10 AM - 7 PM IST

Schedule:

6 days a week (Monday to Sunday, with 1 rotational weekly off)

Salary:

?16,000 - ₹20,000 in-hand

About Datastraw Technologies:

Datastraw Technologies partners with fast-growing D2C brands to streamline operations and deliver exceptional customer experiences. Our focus is on customer support, retention, and engagement, helping brands connect effectively with their customers.

About the Opportunity:

We are looking for proactive and empathetic individuals to join our growing Customer Support Team. This role is ideal for candidates who enjoy problem-solving, communication, and building strong relationships with customers. You'll be managing interactions across multiple channels and ensuring every customer receives a smooth and positive experience.

Key Responsibilities:

Handle customer queries through

WhatsApp, Instagram, Facebook, and other social media channels

. Respond to

comments, chats, and direct messages

in a timely and professional manner. Manage

inbound and outbound calls

as required for order confirmations or escalations. Log all customer interactions accurately in the

CRM system

. Collaborate with internal departments, logistics partners, and client teams to ensure quick resolutions. Manage

100+ daily customer interactions

across multiple platforms with efficiency and accuracy.

Eligibility Criteria:

Candidates with at least 3 months of customer service experience are welcome. Strong

communication skills

in English and Hindi (both written and verbal). Ability to stay calm under pressure and handle diverse customer emotions with empathy. Good computer literacy and ability to work with CRM tools. Must have a

personal laptop and stable internet connection

for hybrid work setup. Should be

punctual, responsible, and a strong team player.

What We Offer:

Paid training

to help you understand tools, communication protocols, and CRM software. Hands-on experience with

multichannel customer support

in a fast-paced environment. A

hybrid work model

- work 3 days from office and 3 days remotely.

Career growth opportunities

based on performance and learning.

Why Join Us:

Opportunity to interact with customers from fast-growing D2C brands. Develop communication, problem-solving, and multitasking skills. Work in a structured yet friendly environment that values your growth. Be part of a team that celebrates success and supports each other.

Interview Process:

Shortlisted candidates will receive a call for screening, followed by virtual or in-person interview rounds.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time Paid time off
Ability to commute/relocate:

Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Are you comfortable working in a hybrid model in Ghatkopar West, Mumbai? Are you comfortable handling both chats and calls (inbound & outbound)? Describe a time when you had to handle a difficult or upset customer. How did you resolve the issue? If a customer's order is delayed and the logistics team isn't responding quickly, how would you handle the situation?
Experience:

Customer support: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person