Job Description

Job Title:

Customer Analyst

Employment Type:

Full-time (Morning/Day/Night rotational shifts)

Experience Required:

3-5 years

Working Mode:

In-Office

Location:

Sector 53, Gurgaon

Industry:

Customer Service (International Non-Voice Process)

Salary:

Best in industry

Job Summary:

We are looking for experienced and customer-focused professionals to join our international customer support team. The ideal candidate will have strong expertise in non-voice processes such as chat and email support, with the ability to handle global customers efficiently, professionally, and with high accuracy.

Key Responsibilities:

Provide real-time support to international customers through chat and email channels. Handle customer queries, complaints, and requests with accuracy and efficiency. Troubleshoot basic technical or product-related issues based on defined processes. Maintain high standards of service quality, response time, and customer satisfaction. Document customer interactions and update relevant systems/CRM tools promptly. Escalate complex cases to the appropriate teams as per SOP. Ensure adherence to SLAs, quality parameters, and compliance guidelines. Collaborate with cross-functional teams to resolve customer concerns. Contribute to process improvement initiatives and knowledge-base updates.

Required Skills & Qualifications:

3-5 years of experience in international customer support, preferably in non-voice (chat & email) processes. Excellent written communication skills with strong grammar and clarity. Excellent comprehension and articulation skills (essential) Ability to handle multiple chats simultaneously while maintaining quality. Strong problem-solving attitude and customer-centric mindset. Familiarity with CRM tools, ticketing systems, and chat platforms. Ability to work in rotational shifts (including day, night & morning shifts). Good typing speed and accuracy. Strong attention to detail and ability to follow SOPs.

Preferred Qualifications (Good to Have):

Experience in travel industries. Knowledge of basic technical troubleshooting. Exposure to handling global customers (US, UK, AUS, etc.).
Job Type: Full-time

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Food provided Health insurance Paid sick time Provident Fund
Application Question(s):

Are you comfortable with an on-site work setting? Are you comfortable commuting to the job's location? How many years of experince do you have in Customer Support? Your last drawn CTC (in lakhs per annum) Your expected CTC (in lakhs per annum) Your availability to join (in days)
Work Location: In person