We are looking for a Partner Escalation & Support Executive to handle partner issues, ensure timely resolution, maintain strong relationships, and support sales growth.
Key Responsibilities:
Handle partner escalations and provide quick, accurate resolutions.
Act as the main point of contact for partner support and queries.
Coordinate with internal teams to close issues within SLA.
Maintain documentation of escalations and follow-ups.
Build strong partner relationships and encourage sales adoption.
Share product/service updates with partners regularly.
Prepare basic reports on partner issues and trends.
Requirements:
Minimum
2 years
of experience in partner support, customer success, or escalation handling.
Strong communication and problem-solving skills.
Ability to manage multiple queries and coordinate with cross-functional teams.
Basic understanding of CRM or ticketing tools (preferred).
Sales-oriented mindset with relationship-management capabilities.
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Flexible schedule
Internet reimbursement
Provident Fund
Work from home
Work Location: In person
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