Job Description

Seeking a highly skilled professional to join our team as an Associate/Sr. Associate - Voice/Chat Support Leading E commerce company

This role involves providing exceptional customer service and support via phone, handling inbound inquiries about disputed transactions. The successful candidate will validate identity, initiate effective communication, capture customer interactions, notes, and all relevant information, submit dispute claims forms for investigation within prescribed regulatory and compliance timelines, execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations, guide Members to navigate online tools and applications, adhere to policies and procedures, ensure high-quality service delivery in a 24/7 environment, take training, execute action plans, focus on improvements according to behavioral and SMART action plans, and seek steady improvement according to QA guidelines.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to compose grammatically correct, concise, and accurate responses. They should also have strong interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Additionally, they should be self-disciplined, diligent, proactive, and detail-oriented, with the ability to effectively manage time and prioritize multiple tasks of competing priority.

We are seeking candidates with a minimum of a Bachelor's Degree and relevant experience in performing Dispute Intake or similar banking/Fintech process in the ACH, debit and/or credit card industry. Preferred qualifications include excellent customer service skills, ability to assist in customer inquiries independently, and basic knowledge of Banking Industry & Regulatory Environment with in-depth knowledge of Regulations E, Z, CFPB, FACTA, and FCRA.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

2Year: 1 year (Required)
Language:

English (Required)
Work Location: In person

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