to join our logistics team. You will be the first point of contact for our customers, ensuring smooth communication and resolution of shipment-related issues.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat promptly.
Track shipments and provide accurate updates to customers.
Resolve issues related to delays, returns, and claims.
Coordinate with internal teams (operations, dispatch, accounts) for problem resolution.
Maintain records of customer interactions and feedback.
Escalate complex issues to management when necessary.
Help improve customer service processes.
Qualifications & Skills:
Minimum 0-3 year experience in customer service, preferably in logistics or e-commerce.
Excellent communication skills in Hindi and English.
Strong problem-solving skills and attention to detail.
Ability to multitask and work under pressure.
Familiarity with MS Office and CRM or logistics tracking tools.
Positive attitude and team player.
Education:
12th Pass
What We Offer:
Competitive salary + performance incentives
Friendly and collaborative work environment
Opportunity to grow in a fast-paced logistics company
Job Type: Full-time
Pay: ?9,000.00 - ?13,000.00 per month
Benefits:
Cell phone reimbursement
Work Location: In person
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