Job Description

About the Role

As a Customer Relationship Executive, you will be the

face of the brand

in our retail stores -- delivering a premium shopping experience, driving sales through meaningful conversations, and ensuring every customer walks out delighted. This role is ideal for individuals with

excellent communication, sales acumen

, and a passion for creating memorable customer experiences.

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Key Responsibilities

Deliver an

exceptional in-store customer experience

, ensuring every interaction reflects the brand's premium positioning. Drive

tele-calling and lead closures

, converting prospects into loyal customers. Communicate confidently and clearly in

fluent English

, creating trust and comfort for customers. Demonstrate strong

consultative selling skills

to understand customer needs and offer the right product solutions. Exhibit thorough

product knowledge

and articulate features and benefits effectively. Execute

lead management and follow-ups

systematically to boost conversions. Support day-to-day

store operations

-- including merchandising, billing, and reporting. Maintain a

professional appearance and behavior

, embodying the brand's values at all times. Collaborate with the store team to

achieve and exceed monthly sales targets

. Handle customer concerns with

empathy, ownership, and urgency

to ensure complete satisfaction.

Key Skills & Requirements

Excellent Customer Service Skills

- Non-negotiable

Strong Tele-calling & Closure Skills

- Non-negotiable

Fluent English Communication

- Non-negotiable

Professional Sales Skills

- Non-negotiable Presentable, confident, and well-groomed personality Ability to work in a fast-paced, customer-centric retail environment Minimum qualification: 10+2 / Graduate preferred Prior retail or sales experience will be an added advantage

Why Join Us

Be a part of India's fastest-growing premium comfort-tech brand. Opportunity to grow within a structured career path. Training and development programs to sharpen your customer and sales skills. Attractive incentives and performance rewards.
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If you love interacting with people, have a flair for sales, and want to grow with a premium lifestyle brand -- this role is for you.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Language:

English (Required)
Work Location: In person