Job Description

A leading client of CareerBricks is hiring Customer Support Associates to deliver a seamless service experience across phone, email, and chat channels. You will be the frontline voice of the brand - handling customer inquiries, troubleshooting issues, processing returns/refunds where applicable, and documenting interactions in the ticketing tool. The role is procedural yet people-centric: you'll follow defined SOPs while exercising empathy, active listening, and ownership to resolve customer concerns quickly and courteously.
Responsibilities include answering incoming queries, escalating complex cases to the relevant teams, maintaining logs of recurring issues, and suggesting process improvements based on customer feedback. You will collaborate with operations, logistics, and product teams to provide accurate information and timely updates. Clear communication (both written and spoken), patience under pressure, and a customer-first mindset are essential.
This role suits freshers or early-career professionals who enjoy problem solving and want practical exposure to CRM tools and service metrics.
Training will be provided on product knowledge, systems, and soft skills. Performance metrics may include response times, resolution rates, and customer satisfaction scores.
Requirements
Graduate (any stream)
0-2 years of customer-facing experience preferred but not mandatory
Comfortable working in shifts when required
Basic computer skills and familiarity with email/chat tools
Good command of English and at least one regional language is a plus
Benefits
Structured onboarding and product training
Career progression into senior support or client success roles
Negotiable salary + performance incentives (where applicable)
Health benefits as per company policy

Skills Required