Job Description

:

We are looking for a dedicated and customer-focused

Customer Support Executive

to join our team. The ideal candidate will be responsible for handling customer interactions across multiple communication channels and ensuring high levels of customer satisfaction, engagement, and retention.

Key Responsibilities:

Handle customer inquiries and concerns through

phone calls, live chats, and Zoom/online meetings

Provide accurate, timely, and effective solutions to all customer queries and complaints Maintain strong

customer engagement and retention

by delivering a positive support experience Follow up with customers to ensure complete resolution and satisfaction Maintain and update customer records, reports, and feedback using

MS Excel

Coordinate with internal teams to resolve complex or escalated issues Collect and analyze customer feedback to help improve service quality Ensure compliance with company policies, procedures, and service standards Maintain professionalism and empathy in all customer interactions
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Ability to commute/relocate:

Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer support: 2 years (Required) customer handling: 2 years (Required)
Work Location: In person