GEMGEM is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewelry online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency.
About the Role
We're looking for a friendly and detail-oriented person to support our customers and sales team. You'll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.
What You'll Do
Live Chat Support
Answer customer questions quickly and clearly
Communicate in professional English
Sales Support
Share product information to help customers make the right choices
Work closely with the sales team
CRM & Data Entry
Update customer details in our system
Keep records of customer chats and activity
Product Listing Support
Hands-on experience with adding and managing product listings
Ensure product details, images, and pricing are accurate
Order Support
Help process orders and coordinate with internal teams
Keep customers informed on their order status
Handling Issues
Resolve customer concerns politely and efficiently
Escalate issues when necessary
Reporting
Prepare basic reports on chats, customer support, and product listings
Share suggestions to improve customer service
Process Improvement
Identify areas for better service and workflow
What We're Looking For
Graduated in any stream
1+ year of experience in customer or sales support (experience in tech/IT is a plus)
Hands-on experience with product listing and inventory management
Proficient with Microsoft Office tools (Excel, Word, PowerPoint)
Comfortable with CRM tools and AI tools
Strong English communication skills (spoken and written)
Organised, team-oriented, and able to multitask
Customer-focused with a problem-solving attitude
If you love helping customers and want to grow with a fast-paced global company, we'd love to hear from you.