Job Description

About us

GEMGEM

is a next-generation luxury marketplace where people buy and sell authentic pre-owned fine jewellery online. We're combining decades of industry experience with modern technology to build a global platform built on trust and transparency.

About the Role

We're looking for a friendly and detail-oriented person to support our customers and sales team. You'll chat with customers, help them choose the right products, manage orders, and ensure they have a smooth experience with us.

What You'll Do

Live Chat Support

Answer customer questions quickly and clearly Communicate in professional English

Sales Support

Share product information to help customers make the right choices Work closely with the sales team

CRM & Data Entry

Update customer details in our system Keep records of customer chats and activity

Order Support

Help process orders and coordinate with internal teams Keep customers informed on their order status

Handling Issues

Resolve customer concerns politely and efficiently Escalate issues when necessary

Reporting

Prepare basic reports on chats and sales support Share suggestions to improve customer service

Process Improvement

Identify areas for better service and workflow

What We're Looking For

Graduate in any stream 1+ year of experience in customer or sales support (experience in tech/IT is a plus) Strong English communication skills (spoken and written) Comfortable with CRM tools, Microsoft Office, and AI tools Organised, team-oriented, and multitasking skills Customer-focused with a problem-solving attitude

What You'll Get

Competitive salary Performance-based bonuses Career growth opportunities Training and development support
If you love helping customers and want to grow with a fast-paced global company, we'd love to hear from you.

Apply now to join the GEMGEM team.

Job Types: Full-time, Permanent

Pay: ?180,000.00 - ?450,000.00 per year

Language:

English (Preferred) Hindi (Preferred)
Work Location: In person