Job Description

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Minimum Experience

: 0-2 Years

Job Duties

:

Understand OMSGuru platform and it's functioning thoroughly

Support our existing clients via Chat, Phone, Email & Tickets.

Help onboard new clients onto our system

Respond promptly and professionally to customer inquiries in person, by telephone, or by email

Maintain an updated knowledge of the organization's products, services, and customer service policies

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Schedule:

* Day shift