To ensure complete customer satisfaction after the product/service has been delivered by providing timely support, managing complaints, coordinating resolutions, and building long-term customer relationships.
Key Responsibilities:
Act as the primary point of contact for all post-sale customer queries, complaints, and support needs.
Coordinate with internal departments (technical, logistics, service) to resolve issues efficiently and within deadlines.
Maintain accurate logs of customer complaints, service requests, and resolutions using CRM or ticketing systems.
Follow up with customers to ensure issues are resolved and feedback is collected for quality improvement.
Guide customers regarding warranty claims, returns, replacements, and service terms.
Schedule and dispatch technicians for on-site visits and track service fulfillment status.
Provide status updates to customers and keep them informed throughout the support process.
Maintain service records, customer feedback logs, and internal reports for management review.
Support customer retention efforts by ensuring positive post-sale experiences and relationship management.
Preferred Profile:
Prior experience in customer service, after-sales support, or service coordination is advantageous.
Good verbal and written communication skills.
Ability to multitask, handle pressure, and maintain professionalism with customers.
Familiarity with CRM tools, complaint tracking systems, or Excel reporting.
Job Types: Full-time, Permanent
Pay: ?11,770.81 - ?38,032.20 per month
Benefits:
Cell phone reimbursement
Internet reimbursement
Work Location: In person
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