Managing customer inquiries via phone, email, chat, or social media.
Providing timely and accurate information regarding products and services.
Resolving customer complaints within the agreed service level agreements (SLAs).
Recording and managing customer accounts through CRM systems.
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Troubleshooting and Problem Solving
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Diagnosing and troubleshooting technical issues to provide quick solutions.
Escalating unresolved issues to the appropriate internal teams.
Assisting customers with product setup, usage, and basic technical support.
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Feedback and Improvement
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Collecting customer feedback and insights to help improve products and services.
Facilitating communication between customers and relevant departments to advocate for customer needs and preferences.
Documentation and Reporting
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Documenting customer interactions and maintaining comprehensive case records.
Preparing and presenting reports on customer support activities, trends, and insights to management.
Monitoring key performance indicators (KPIs) such as resolution time, customer satisfaction scores, and first-contact resolution rates.
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Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: In person
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