Job Description

Key Responsibilities

Respond promptly and professionally to customer queries via phone, email, chat, and social media. Troubleshoot product or service issues by identifying root causes and offering practical, step-by-step solutions. Maintain accurate records of customer interactions, conversations, and transactions using CRM software. Collaborate with internal departments (sales, tech, logistics, etc.) to escalate and resolve recurring or complex customer issues. Provide timely updates and follow-ups to ensure customer satisfaction and closure of queries. Assist in improving customer support processes and share customer feedback with the relevant teams. Contribute to the creation of help center articles, FAQs, and internal documentation as needed.

Required Skills & Qualifications

1-3 years of experience in a customer service or support role (preferably in e-commerce, IT, SaaS, telecom, or retail). Excellent verbal and written communication skills in English [plus regional/local language if applicable]. Strong problem-solving skills and a calm, customer-first approach--even in high-pressure situations. Familiarity with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and support tools. Ability to handle multiple queries at once, manage time effectively, and prioritize tasks. Basic understanding of the company's products, services, and customer journey.
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person