Job Description

Denzour Nutrition

is seeking a proactive

Customer Support Executive

to manage customer interactions and support operations for our Amazon India store, Shopify store, and other online marketplaces. The ideal candidate will handle inquiries, manage returns/refunds, optimize product listings, coordinate logistics, track performance metrics, and work cross-functionally to support customer delight and brand credibility in health & wellness ecommerce.

Role Overview

Customer Support Executive

responsible for delivering world-class support across Amazon India, Shopify storefront(s), and other marketplaces in India. Aims to ensure customer satisfaction, operational efficiency, and brand trust.

Key Responsibilities

Customer Support & Communications

Respond promptly via email, Amazon Messaging, Shopify Chat/Email, and social media to queries concerning orders, shipping, returns, refunds, product information, and complaints. Handle returns, replacements, refunds, and escalations following policy timelines and guidelines. Engage with ratings and feedback left on Amazon and Shopify, proactively resolving issues and encouraging positive reviews. Integrate Shopify with backend systems/apps; troubleshoot sync issues and ensure accurate inventory/order data flow (e.g., via Shopify?Amazon connectors).

Order & Inventory Coordination

Track orders daily, liaise with fulfilment centres, logistics partners, or 3PLs to ensure timely dispatch and delivery. Perform daily inventory reconciliation; update system stock accordingly and coordinate replenishments or returns-to-vendor (RTV) processes.

Reporting & Performance Tracking

Monitor KPIs: order volume, delivery times, return rates, customer satisfaction, response turnaround time. Prepare periodic reports and suggest process or policy improvements to reduce returns and increase customer satisfaction. Stay up-to-date with Amazon/Shopify policy changes, feature updates, and best practices.

Qualifications & Skills

Experience

1-3 years in customer support roles focused on Amazon India, Shopify, or other Indian/International marketplaces (e.g., Flipkart, Myntra).

Technical Proficiency

Comfortable with key platform tools: Amazon Seller Central (including FBA, messaging, performance dashboards), Shopify Admin, third-party marketplace integrations. Familiar with SEO/keyword optimization tools, MS Excel/Google Sheets for data tracking and reporting.

Soft Skills

Excellent written and verbal English, with customer-empathetic tone and clarity. Attention to detail, multi-tasking ability, and strong problem-solving mindset in fast-paced ecommerce operations.

Education & Extras

Degree in Business, Commerce, Marketing, or related field--or relevant experience.

Desirable Attributes

Prior experience coordinating with 3PL warehouses and managing Indian courier partners. Basic understanding of digital marketing (PPC, coupons, promotion setup) and content/marketing tools (email workflows, social platforms).
Job Types: Full-time, Permanent

Pay: ?11,479.22 - ?22,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Language:

English (Preferred) Hindi (Preferred)
Work Location: In person

Speak with the employer

+91 9810496221