Job Description

Position: Customer Support Representative : Customer Assistance: Provide exceptional customer service by addressing inquiries, concerns, and requests via phone, email, chat, or in person. Problem Resolution: Identify and resolve customer issues efficiently and effectively, aiming for first-call resolution whenever possible. Product Knowledge: Develop a deep understanding of the company\'s products or services to provide accurate information and guidance to customers. Communication Skills: Communicate professionally and empathetically, tailoring responses to meet individual customer needs and maintain a positive customer experience. Documentation: Accurately document customer interactions and any relevant information in the customer support database. Technical Support: Assist customers with technical issues, troubleshooting, and providing step-by-step guidance if necessary. Product Training: Stay up-to-date with product updates and changes, and assist in training customers on new features or functionalities. Sales Support: Identify potential upsell or cross-sell opportunities and pass leads to the sales team when appropriate. Feedback Collection: Gather feedback from customers to help improve products, services, and the customer support process. Team Collaboration: Collaborate with colleagues, including other support team members and supervisors, to resolve complex issues and share best practices. Quality Assurance: Ensure compliance with established customer service standards and procedures. Documentation Updates: Contribute to the development and improvement of customer support documentation, FAQs, and knowledge base articles. Time Management: Efficiently manage workload and prioritize tasks to meet or exceed performance metrics and service level agreements (SLAs). Flexibility: Adapt to changing customer needs, work schedules, and departmental priorities. Customer Satisfaction: Strive to achieve high customer satisfaction ratings and promote brand loyalty. Job Type: Full-time Salary: \xe2\x82\xb910,000.00 - \xe2\x82\xb915,000.00 per month Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

• Higher Secondary(12th Pass) (Preferred)

• English (Preferred)