Job Title: Customer Support Associate (Voice Process).
Location: Newtown.
About the Role
We are looking for enthusiastic and customer-focused individuals for our Voice Customer Support team. The candidate will handle customer queries over calls, provide accurate solutions, and ensure a great customer experience. This role requires flexibility to work in rotational shifts.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer queries and provide appropriate resolutions.
Maintain a polite, empathetic, and positive approach while speaking to customers.
Document call details accurately in the system.
Follow up with customers when needed to ensure issue closure.
Achieve quality, productivity, and customer satisfaction metrics.
Escalate unresolved issues to the concerned department.
Required Skills
Excellent verbal communication skills in English.
Strong listening and customer-handling skills.
Ability to work in rotational shifts.
Basic computer knowledge and typing skills.
Problem-solving ability and attention to detail.
Eligibility Criteria
Education: Graduate in any stream.
Freshers candidates can apply.
Comfortable working in rotational shifts.
Benefits
Attractive salary.
Learning and career growth opportunities.
Supportive and employee friendly work environment.
Job Type: Full-time
Work Location: In person
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