Job Description

Job Information

Date Opened


17/01/2026
Job Type


Full time
Industry


IT Services
Work Experience


0 - 1 year
Salary


As per the company norms
City


Noida
Province


Uttar Pradesh
Country


India
Postal Code


201301

About Us

At ScaleupAlly, we believe that technology improves all aspects of lives. That is why we are geared towards becoming a tech ally of great ideas. The aim is to be the remote in-house tech team of these ideas. We work with Start-ups, Founders, and Leaders around the globe with ideas of Web and App Development, Business Intelligence and Data Visualization. We achieve our aim by building the long-lasting dynamic teams made of the top talent across the globe managed by experienced in-house Technical Leads. At ScaleupAlly, we build, manage and care our distributed teams like no one else. It's a whole new approach to make you rethink what your idea is capable of.

Respond to customer inquiries via email, chat, phone, and ticketing systems in a timely and professional manner Create, update, and manage support tickets using Jira Coordinate with internal teams to resolve customer issues and ensure proper follow-ups Track issue progress and ensure resolution within defined service timelines Maintain accurate and up-to-date records of customer interactions and support activities Follow defined support workflows, documentation standards, and communication guidelines Ensure service-level commitments are met and deliver a consistently positive customer experience

Requirements

Experience:

0-2 years

in a similar support or customer-facing role Strong written and verbal communication skills with high typing speed and accuracy Working knowledge of Microsoft Excel and Microsoft Word Basic understanding of data handling, documentation, and record-keeping practices Familiarity with ticketing and issue-tracking systems (Jira preferred) Strong aptitude with keen attention to detail Ability to understand problems clearly and ask relevant, structured questions Basic problem-solving and logical reasoning capabilities Ability to manage multiple tasks efficiently in a fast-paced support environment Client-handling mindset with a professional, service-oriented approach

Benefits

Working hours:

11:00 AM - 8:00 PM

Working days:

5 days a week

(plus 1st & 3rd Saturdays working)

Medical Insurance

coverage for employees

Provident Fund (PF)

facility

Quarterly parties and yearly outings/trips

for team bonding

Regular check-ins

with leadership for growth and feedback

Recognition awards

to celebrate high performance *

Fun activities

and team engagement sessions throughout the year