Job Description

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Job Information

Date Opened


17/01/2026
Job Type


Full time
Industry


IT Services
Work Experience


0 - 1 year
Salary


As per the company norms
City


Noida
Province


Uttar Pradesh
Country


India
Postal Code


201301
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About Us

At ScaleupAlly, we believe that technology improves all aspects of lives. That is why we are geared towards becoming a tech ally of great ideas. The aim is to be the remote in-house tech team of these ideas. We work with Start-ups, Founders, and Leaders around the globe with ideas of Web and App Development, Business Intelligence and Data Visualization. We achieve our aim by building the long-lasting dynamic teams made of the top talent across the globe managed by experienced in-house Technical Leads. At ScaleupAlly, we build, manage and care our distributed teams like no one else. It's a whole new approach to make you rethink what your idea is capable of.

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Respond to customer inquiries via email, chat, phone, and ticketing systems in a timely and professional manner Create, update, and manage support tickets using Jira Coordinate with internal teams to resolve customer issues and ensure proper follow-ups Track issue progress and ensure resolution within defined service timelines Maintain accurate and up-to-date records of customer interactions and support activities Follow defined support workflows, documentation standards, and communication guidelines Ensure service-level commitments are met and deliver a consistently positive customer experience
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Requirements

Experience:

0-2 years

in a similar support or customer-facing role Strong written and verbal communication skills with high typing speed and accuracy Working knowledge of Microsoft Excel and Microsoft Word Basic understanding of data handling, documentation, and record-keeping practices Familiarity with ticketing and issue-tracking systems (Jira preferred) Strong aptitude with keen attention to detail Ability to understand problems clearly and ask relevant, structured questions Basic problem-solving and logical reasoning capabilities Ability to manage multiple tasks efficiently in a fast-paced support environment Client-handling mindset with a professional, service-oriented approach
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Benefits

Working hours:

11:00 AM - 8:00 PM

Working days:

5 days a week

(plus 1st & 3rd Saturdays working)

Medical Insurance

coverage for employees

Provident Fund (PF)

facility

Quarterly parties and yearly outings/trips

for team bonding

Regular check-ins

with leadership for growth and feedback

Recognition awards

to celebrate high performance *

Fun activities

and team engagement sessions throughout the year