Job Description

Job Title:

Customer Support Assistant

Location:

Uma Ornaments, Andheri, Mumbai

Salary:

?20,000 - ?25,000 per month CTC

Employment Type:

Full-Time

Company:

Uma Ornaments

:

Uma Ornaments is seeking a

dedicated and customer-oriented Customer Support Assistant

to join our growing team. The ideal candidate will serve as the primary point of contact between the company and its customers, ensuring smooth communication, efficient order processing, and prompt issue resolution. This role requires strong interpersonal skills, a customer-first approach, and the ability to multitask in a fast-paced

jewellery manufacturing environment

.

Key Responsibilities:

Customer Inquiries:

Respond to customer queries via phone, email, and in-person, offering prompt and helpful assistance.

Order Management:

Assist with entering and tracking customer orders in the system, ensuring accuracy and timely processing.

Product Information:

Provide up-to-date details on product availability, pricing, and specifications.

Complaint Resolution:

Address and resolve customer complaints professionally and efficiently.

Coordination:

Liaise with internal teams including production and logistics to ensure timely product delivery.

Customer Feedback:

Collect, document, and share customer feedback to help improve service and product offerings.

Required Skills & Qualifications:

Proven experience in a

customer support or service role

, preferably within the

jewellery industry

. Excellent

verbal and written communication skills

in English. Strong

problem-solving skills

and a

customer-centric mindset

. Proficiency in

MS Office Suite

and customer management systems. Ability to perform under pressure and manage multiple priorities efficiently.

Preferred Qualifications:

Prior experience working in a

jewellery firm

or a similar industry.

How to Apply:

Interested candidates can share their CV via:

Email:

hr@umaornaments.com

WhatsApp:

88280 07902

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Commuter assistance Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Experience:

Customer Support Assistant: 2 years (Required)
Location:

Andheri, Mumbai, Maharashtra (Required)
Work Location: In person