Job Description

Customer Support & Sales Intern (India Office - Kerala)

Location: Kochi, Kerala

Company: Connectstream (OPC) Private Limited

Department: Customer Success + Sales

Duration: 3-6 months

Start Date: Immediate / Flexible

Compensation: Stipend + Internship Certificate

About Connectstream

Connectstream is a crossborder SaaS startup delivering modern business messaging infrastructure powered by the WhatsApp Business API. We help businesses in the MENA region automate and personalize customer communication using Meta's official API.

We are officially registered under:

India: Connectstream (OPC) Private Limited

Qatar: Connectstream Innovation Lab LLC

Role Overview

As a Customer Support & Sales Intern, you'll play a hybrid role at the intersection of customer engagement and outbound sales. You'll support onboarding, training, support ticket resolution, and client satisfaction, while also collaborating with the sales team to qualify leads, follow up on opportunities, and assist with proposal workflows.

Key Responsibilities

? Support onboarding and training for new clients (WABA setup)

? Answer inbound queries and assist with ongoing support (via shared inboxes)

? Maintain customer health metrics and usage dashboards

? Assist with churn prevention, feedback loops, and product satisfaction

? Build and update internal FAQs and support documentation

? Track and follow up on sales leads in the CRM

? Prepare proposals, assist with outreach emails, and help manage pipelines

What We're Looking For

? Strong communication (English & digital tools)

? Passion for both customer experience and modern SaaS sales

? Organized and detailoriented with multitasking ability

? Proficient in Google Workspace, Sheets, CRM basics

? Undergraduate/recent graduate (Business, Marketing, or Tech preferred)

? Based in Kerala (preferred), or remote within India

Workplace Info Mode: Office

Operations Office:

Kerala Technology Innovation Zone, Kinfra HiTech Park Main Rd, HMT Colony, P.O, Kalamassery, Kochi, Kerala - 683503

Working Hours: 9:30 AM - 6:30 PM IST (Mon-Sat)

What You'll Gain

? Experience in both customer success and SaaS sales workflows

? Hands on exposure to WhatsApp Business API infrastructure

? Collaboration with product, operations, and founder teams

? Training on CRM systems, support platforms, and messaging tools

? Internship Certificate and PrePlacement Offer (PPO) for top interns

To Apply

Send your resume to founderofficehq@gmail.com

Subject: `Application - CSM/Sales Intern

Include a 2-3 line note on why you're interested in this hybrid role.

Job Type: Full-time

Work Location: In person