Customer Support Analyst
Job Description
We are hiring for our client in Chandigarh location.
Position: Customer Care Executive
Location: Chandigarh
Qualification: Only Graduated
:
-Review customer service notes
-Check status of services on account in diagnostic tools
-Take appropriate steps to resolve customer\'s problems
-Troubleshoot technical issues related to customers services
-Communicate effectively & close the loop with clients in case of observations
-Update status in internal as well as client tools
-Meet process expectations with high quality standards and adherence to SLAs
Minimum Qualifications
-Graduate either Fresher/Experienced
-Good communication and interpersonal skills
-Ability to quickly and efficiently assimilate process knowledge
-Professional in conduct/behaviour, appearance and communication
-Understanding of web technology and cable setup
-Reliability in terms of attendance and timing
-Flexible for 24x7 shifts
-Should not have any commitments part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications
-Basic knowledge of excel
-Experience in troubleshooting related process
-Ability to analyse information and evaluate results to choose the best solution and solve problems
-Good documentation skills
Expertia AI Technologies
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Job Detail
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Job IdJD3125094
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandigarh, India
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EducationNot mentioned
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ExperienceYear