Job Description

Job Title:

Customer Support Agent (Voice Process)

Location:

Kolkata (Saltlake)

Work Mode:

Work from Office (WFO)

Department:

Voice International BPO

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our international voice process team. As a Customer Support Agent, you will handle customer interactions over the phone, ensuring timely and accurate resolutions with a professional and empathetic approach.

Key Responsibilities

Handle inbound and outbound voice calls for international customers. Resolve customer issues efficiently while maintaining quality standards. Provide accurate product or service information. Document customer interactions in the system accurately. Meet performance targets related to call handling, quality, and customer satisfaction.

Eligibility Criteria

Graduate/Undergraduate (UG) candidates are eligible. Freshers or candidates with a minimum of 1 year of experience in customer support (voice process preferred). Excellent verbal communication skills in English. Strong interpersonal and problem-solving abilities. Willingness to work in rotational shifts (including evening or night shifts).

Salary

Kolkata:

?20,000- ₹28,000 per month (in-hand)

Work Schedule

Rotational shifts of 9 hours (Day/Night) 2 rotational weekly offs CAB facility available as per norms (Evening/Night shift only)

Interview Process

HR Round SVAR Assessment (B2 Level) Operations Round L1 Operations Round L2

Note

Good communication skills are essential for this role. Candidates must be confident and able to manage calls independently.

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

Commuter assistance
Language:

English fluently (Required)
Shift availability:

Night Shift (Required)
Willingness to travel:

100% (Preferred)
Work Location: In person