Handle customer inquiries through calls, emails, and chats in a professional manner.
Provide accurate information about products, services, and billing.
Register customer complaints and ensure timely resolution.
Coordinate with technical or field teams for issue follow-up and closure.
Maintain detailed records of customer interactions in the CRM system.
Escalate unresolved or complex issues to the concerned department.
Ensure high levels of customer satisfaction and maintain service quality standards.
Update customers proactively about service requests or outages.
Support renewal, upgrade, and retention activities as guided by the manager.
Follow company communication guidelines, scripts, and performance targets.
Job Types: Full-time, Permanent, Fresher
Pay: ?12,000.00 - ?18,000.00 per month
Work Location: In person
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