to join our Mumbai team. You'll be the first point of contact for our customers -- handling WhatsApp messages, calls, and basic order-related queries for our fast-growing D2C brand.
Key Responsibilities
Respond promptly to
WhatsApp, phone, and email queries
from customers.
Assist customers with
order status, delivery updates, product information
, and basic troubleshooting.
Coordinate with operations and logistics teams to
resolve escalations
.
Maintain accurate
CRM records
and update customer information.
Provide feedback to the management team on common customer pain points.
Follow standard scripts while maintaining a warm, conversational tone.
Requirements
1-3 years
of experience in customer service (preferred: D2C, e-commerce, or online pharmacy brands).
Excellent communication skills in
English and Hindi
(Marathi is a plus).
Comfort using
WhatsApp Business, CRM, and order management tools
(e.g. Shiprocket, Shopify dashboard, Freshdesk, or similar).
Ability to multitask and remain calm under pressure.
Strong sense of ownership and accountability.
Work Hours
9-hour shift (rotational or fixed as per business needs).
Weekend availability (with compensatory weekday off).
Salary Range
?18,000 - ?28,000 per month (depending on experience and performance).
Performance incentives available.
Job Types: Full-time, Permanent
Pay: ₹10,906.49 - ₹34,071.12 per month
Benefits:
Food provided
Work Location: In person
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