Job Description

We're looking for a customer-focused

Customer Support Executive

to handle customer queries via

chat, email, and/or phone

, resolve issues quickly, and ensure a smooth support experience. You'll document interactions, coordinate with internal teams, and help improve support processes.

Key Responsibilities

Respond to customer queries via

chat/email/phone

within agreed SLAs Troubleshoot customer issues and provide accurate solutions Escalate complex cases to relevant teams and follow up to closure Maintain detailed case notes in CRM Educate customers on product features, account setup, payments, refunds, etc. Handle sensitive conversations professionally (complaints, cancellations, chargebacks) Identify recurring problems and share insights to improve FAQs, macros, and processes Meet quality and productivity metrics (CSAT, FRT, AHT, resolution rate)
Required Qualifications

Graduate (any discipline) or equivalent experience

0-3 years

in customer support / BPO / customer success (freshers can be considered) Strong

English communication

(additional Indian languages are a plus) Good typing speed and comfort with computers/web apps Calm under pressure; strong problem-solving and empathy Ability to work in

rotational shifts

(if required)
Preferred Skills (Nice to Have)

Experience with SaaS, e-commerce, fintech, logistics, or app-based support Familiarity with CRM/helpdesk tools and ticket workflows Basic technical troubleshooting (apps, browsers, network basics) Strong written communication for chat/email support
Job Types: Full-time, Permanent

Pay: ₹10,878.84 - ₹34,014.32 per month

Benefits:

Food provided
Work Location: In person