HIRING FOR SUNSHINE PROCESS
Max salary 7.2 lpa
Role Customer Service Associate
Work Location US Process : Mumbai - Malad and Thane (3 months training in malad)
Process- International Voice - Banking - US process
Interview Sequence HR - VNA - OPS
Job Responsibility
Handle customer interactions daily with 0 availability time
Ensure SLAs are met consistently at individual and team level.
Meet and exceed all performance thresholds.
Focus on Key KPI's like RSAT, AHT and customer experience.
Constantly remain abreast of new changes
Implement feedback and corrective actions to avoid repeat instances
Skills Required
Excellent Communication Skills C1 VOICE SELECT (Prior experience in contact center is not
mandatory)
Strong Team Player
Strong Domain Knowledge Preferred
Strong feedback implementation skills
Possess Positive attitude and know to promote brand value.
Ability to work in any shifts, the majority being night and midnight shifts
Specifications
Open to all available shifts, staggered shifts, working on weekends, working 6 days if need arises.
9 hours of productive on call taking time per shift a day Self-motivated with leadership qualities
Experience
Graduate and above with a minimum of 1 year and maximum 12 years of relevant experience in the contact center industry. If experience is more than 9 years, then exception will be taken on case-to-case basis considering multiple
parameters to actual experience, gap, education, last designation and role managed.
HSC with a minimum of 18 months and a maximum of 10 years relevant experience in the contact center industry
Hiring Grade
BPOZ, BPO1, BPO2, BPO3
Fast Track Candidates
BPO1 Grade: Any Graduate with 12 months of Experience will be exempted from
V&A round and can be put to Ops round directly
BPOZ Grade: Any Undergraduate/HSC with 18-24 months of Experience Will be
exempted from V&A round and can be put to Ops round directly
For More details contact
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