Job Description

About the Role

Working Panda is hiring

International Voice Support Executives

for one of our global client processes.
In this full-time, office-based role, you will handle inbound customer calls from international customers, resolving queries, assisting with billing or service-related issues, and ensuring a seamless support experience.

If you have excellent English communication skills and a passion for problem-solving, this is your opportunity to build a long-term career in customer service with a trusted organization.

Key Responsibilities

Handle inbound international voice calls in a professional and empathetic manner Provide accurate resolutions for customer billing, account, and service-related issues Document interactions in CRM systems with attention to detail Follow standard operating procedures, compliance, and quality benchmarks Meet performance goals including CSAT, AHT, and Quality metrics

Eligibility Criteria

Educational Qualification: Undergraduate / Graduate (any stream) Experience: Fresher (< 12 months) Experienced (12-23 months) Senior (24+ months) Strong command over

spoken English

(international voice proficiency required) Comfortable with

night shifts

and

rotational week-offs

Basic computer and CRM handling skills

Compensation Structure

:
For freshers, the annual CTC ranges between

?2.6 to ?3.0 LPA

, with an in-hand salary of approximately

?21,000 to ?22,000 per month

during the training period.

For candidates with 12 to 23 months of experience, the annual CTC falls between

?3.5 to ?4.0 LPA

, offering a monthly take-home salary of

?25,000 to ?26,000

during training.

For senior professionals with more than 2 years of experience, the annual package is in the range of

?4.25 to ?4.75 LPA

, providing an in-hand amount of around

?30,000 to ?32,000 per month

.

Work Mode & Shifts

5 working days per week | 2 rotational week offs US rotational shifts (including night hours)

Work From Office - Electronic City, Bengaluru

Two-way cab facility available

Selection Process

1? HR Screening & Basic Communication Check
2? Versant / Voice Assessment

Working Panda Support

From the first interaction to final onboarding, our team will personally guide you through each step:

Interview preparation & mock sessions Document & background-check guidance Smooth onboarding with client HR
You'll also be added to our official

Working Panda WhatsApp Support Group

for live updates and support during your hiring journey.

Job Types: Full-time, Permanent, Fresher

Pay: ?25,000.00 - ?32,000.00 per month

Benefits:

Commuter assistance Health insurance Life insurance Provident Fund
Work Location: In person