Handle customer queries across email, live chat, phone calls, and social platforms.
Resolve issues related to orders, payments, returns, exchanges, deliveries, and product inquiries.
Maintain detailed records of customer interactions using our support system.
Collaborate with logistics, tech, and warehouse teams to ensure smooth order processing and issue resolution.
Monitor customer feedback, report trends, and suggest process improvements.
Escalate complex issues to the relevant internal teams and follow through to resolution.
Meet or exceed KPIs like response time, resolution time, customer satisfaction score (CSAT), and first contact resolution (FCR).
Support peak season operations and promotions, ensuring timely and clear communication with customers.
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