Job Description

At Flix, we offer a dynamic, tech-driven environment with competitive pay and strong growth opportunities. As we expand in South India-one of the world's fastest-growing bus markets-we're hiring motivated Customer Support Agent on a fixed-term (12-month renewable) contract.
Key Highlights

• Location: Madiwala Lounge, Bangalore
• Contract: 12-month renewable contract, target-driven role
• Shifts: Non-traditional hours (we operate 24/7)
• Compensation: Fixed compensation + Performance based Incentives

About the Role

• Customer Outreach: Make outbound calls to recent passengers to request and encourage feedback ratings.
• Inbound Support: Handle customer calls related to service queries, technical issues, and simple upsell opportunities.
• Rating Optimization: Clearly explain the value of feedback and quickly resolve minor concerns to boost positive scores.
• Reporting: Meet daily call-volume and conversion targets; submit concise daily and weekly performance reports.
• Collaboration: Work hand-in-glove with the ground-ops team to escalate and resolve any on-trip issues.
• Documentation: Maintain accurate call logs and update customer interaction records in our CRM.

About You

• Experience: 1-3 year in tele-calling, customer support, or backend operations.
• Languages: Fluent in English and Tamil/Telugu/Kannada.
• Skills:

• Strong verbal communication and persuasion skills
• Ability to multitask and adapt quickly in a fast-paced setting
• Comfort working rotating or non-traditional shifts
• Mindset: Target-oriented, with a positive attitude toward feedback and continuous improvement.

What We Offer

• Join a young, energetic team that's reshaping how India travels by bus
• Hands-on experience in a high-visibility, metrics-driven role
• Opportunity to learn Flix's tech platform and customer-centric processes

Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
If you're looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
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Skills Required