Job Description

Job Summary

We are seeking a proactive and organized Customer Support & Administrative Assistant to join our team. This role involves assisting customers with inquiries and providing general office support to ensure smooth daily operations.

Key Responsibilities

Customer Support:

Respond promptly to customer inquiries via phone, email, and chat Resolve customer issues, escalations, and follow up to ensure satisfaction Maintain accurate records of customer interactions and transactions Provide product/service information and troubleshoot basic problems Collect and relay customer feedback to relevant teams

Administrative Support:

Manage office correspondence (emails, mailings, and phone messages) Organize and maintain electronic and paper filing systems Order office supplies and manage inventory

Qualifications & Skills

Graduation Basic verbal and written communication skills Strong organization, time-management, and multitasking abilities Proficiency with Microsoft Office Suite (Word, Excel, Outlook) Friendly, patient, and customer-focused attitude Ability to work independently and collaboratively in a fast-paced environment

Experience:

0-1 year in customer service or administrative support

Location:

On?site (6?day work week)

Salary:

?20,000-?25,000 per month

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance
Schedule:

Day shift
Work Location: In person