Job Description

About the internship
Selected intern\'s day-to-day responsibilities include:
1. Driving customer success by aligning with customer goals throughout the organization.
2. Monitoring relevant customer metrics for those goals and keeping account overviews.
3. Communicating with customers based on business approach (low-touch, tech-touch, high-touch).
4. Intervening through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships.
5. Writing and editing in-app notifications together with the assigned \'CS Ops\' representative.
6. Conducting onboarding, implementation, and training sessions as required.
7. Managing other members of the customer success team and delegating tasks and accounts to the appropriate persons within the department.
Skill(s) required
Client Relationship Time Management
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 17th Sep\'24 and 22nd Oct\'24
3. are available for duration of 6 months
4. have relevant skills and interests
Other requirements
1. Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to serve the customers\' goals as best as possible.
2. High emotional intelligence and empathy skills.
3. Strong analytical and goal-oriented mindset backed by basic-to-advanced project management knowledge.
4. Required business experience to create reports, conduct QBRs, and learn about how CS impacts business development.
Perks
Certificate Flexible work hours Informal dress code Free snacks & beverages
Number of openings
1
About Hanto
Our mission is to transform your daily work into an experience you would want to have the next day. We provide workspaces where businesses can thrive through collaborations and networking. We have the superpower of identifying key real estate locations that can last for a decade and create spaces that promote collaboration and networking.
Activity on Internshala
Hiring since December 2022
23 opportunities posted
1 candidate hired