Job Description

As a

Customer Success Trainee/Associate

at Lumel you will be:On-boarding and train new customers Build & strengthen customer relationships Handling customer requests and complaints through email and calls (if required) Address, resolve, and record any customer issues that arise pertaining to business growth and general account satisfaction Have a comprehensive knowledge of the product to answer all customer related inquires Demonstrate the value of product to our customers by providing amazing customer support Develop and maintain customer-success strategies and best practices, as well as customer-support content Provide insights to the product team to improve our developing platform Effectively communicate with internal and external teams for better understanding of customer requirements

Requirements

:BE IT/CSE 0-2 years of experience Proven ability to build relationships with customers Strong time-management and organizational skills Strong skills in verbal and written communications, strategic planning, and project management Analytical and process-oriented mindset Ability to work effectively across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities * Database knowledge and Handsons would be added advantage