Job Description

The Basware Customer Success team is a global organization ensuring high-quality delivery and customer experience. Our Customer Success team works closely with our customers creating joint success plans, offering practical guidance to help customers achieve their goals, and allowing them to drive their business outcomes.


The team helps to demonstrate the return on investment and acts as a trusted advisor. It's not simply about making the customers content with our products or services, it's about ensuring they are delighted and getting the most out of what we offer.


The Customer Success team monitors adoption and health and focuses on helping customers use our products and services effectively. This approach is essential for retaining customers, increasing the value they get over time, and expanding their usage of our solutions. In a nutshell our Customer Success team ensures a healthy and mutually beneficial customer relationship.



As a

C

ustomer Success Specialist in Digital Customer Success Team

at Basware, you will play a pivotal role in leveraging digital tools and strategies to enhance customer engagement, satisfaction, and retention. We are looking for an individual who not only understands traditional customer success principles but also has the creativity to translate best practices into scalable and digital ways of working.

Responsibilities:

Retention Management and Growth:

Maximize the retention by managing the health of the relationship and realizing the value in a scalable way. Identify and seize opportunities for account expansion and upselling within the existing customer base.

Digital Customer Relationship Management:

Develop and maintain strong digital relationships with customers Utilize digital channels as the primary means of customer advocacy and communication.

Data-Driven Customer Success:

Leverage data analytics to monitor customer value realization and satisfaction and identify areas for improvement. Translate data insights into actionable strategies for enhancing customer success.

Content Creation and Digital Engagement:

Create compelling digital content to educate and guide customers on product features and best practices. Develop and execute digital engagement plans to drive product adoption and value realization.

Scalable Customer Success Strategies:

Implement scalable digital strategies to cover the whole customer journey. Collaborate with cross-functional teams to ensure scalability and efficiency in Customer Success initiatives.

Issue Resolution and Support:

Monitor customer health and intervene when necessary to ensure seamless customer experience. Maintain accurate and up-to-date customer records across all digital platforms.

Customer Advocacy in the Digital Realm:

Serve as the voice of the customer, sharing feedback and insights with the entire organization. Create, lead, and participate in Digital Customer Success initiatives, webinars, and forums.

Skills & Requirements

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Qualifications:

Data-oriented mindset with the ability to translate data into actionable insights. Proactive and results-oriented approach with a scalability mindset. Strong content creation skills for digital platforms. Strong Customer Success Management -skillset with the customer focused attitude Excellent communication and interpersonal skills. Fluent English, other language skills a plus

Join our Digital Customer Success Team:

Be at the forefront of Digital Customer Success at Basware. Apply today to bring your content creation skills, data-oriented mindset, and scalability approach to drive customer success in the digital realm.


We Drive Customer Value


We Take Ownership


We Are Bold

About the company

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Basware is how the world's best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world's most sophisticated invoice-centric AI - trained on over 2 billion invoices - Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.


Joining Basware means you'll join a team filled with innovators, passionate about their work and enthusiastic about the industry we've pioneered. You'll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees--we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value

,

We Take Ownership

and

We Are Bold

in everything we do, to

make it all just happen for our customers.

2025

Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence

2024

Launch of World's 1st AP-Powered GenAI

2023

Growth through acquisitions, Glantus and AP Matching

2022

Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR

2020

Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide

2012

Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2005

Launch of fully integrated Purchase-to-Pay solution suite

2000

Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992

Launch of first financial management software

1985

Basware founded in Finland