Job Description

Job Category: Support
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About Oracle Advanced Customer Services
Who better to support Oracle...than Oracle? https://www.oracle.com/support/advanced-customer-services/
With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Advanced Customer Services helps them embrace the right technology to shape their future and achieve more.
When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack-from applications, middleware, and database to servers, storage, and network devices.
Oracle Advanced Customer Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.
Advanced Customer Services-Oracle SAAS - Fusion HCM Technical Analyst
Position Overview:
We are looking for Oracle Fusion HCM Technical Consultant with Overall 7 to 15 years of IT experience with at least 5 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries.

• Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, UK Payroll, Absence, Time & Labour, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract..
• Position is for a Support Analyst with a background in Oracle SAAS Suite of products
• Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
• It an opportunity to work with Cloud and On Premise customers. This work includes:

• Work directly with Customers for

• Advising on complex use of Oracle products
• Resolving highly complex and mission-critical issues
• Serve as Situation Manager on highly sensitive issues
• Formal mentoring for promoting the technical and professional development of others
• Creation/review of Knowledge Articles

Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

• Must have Skills

• 8+ Years Lead Position with 4 + Years in Fusion HCM and EBS HRMS Experience
• Primary Skill Set:

HDL, Extracts, BI Publisher, Personalization, HCM Data Model

• Primary Module Skill Required

1) Core HR, 2) Fusion Payroll, 3) Fusion Compensation 4) Fusion Benefits

• Secondary Module Skill Required

1) Talent Management, 2) ORC 3) Fusion Time and Labor,

• Should have 5+ years of experience in Oracle HCM Cloud implementation & support.
• Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
• As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules - Core HR, UK Payroll, Absence, Talent Management, Compensation and Benefits.
• Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
• Should have exp. in workflow configuration using BPM.
• Strong technical knowledge in Oracle HCM Cloud security setup is desired.
• Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
• Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
• Should have excellent communication, Project/stakeholder/team management skills and experience.
• Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Responsibilities:
Job Responsibilities:

• The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
• Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
• Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
• Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
• Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
• Conduct training and knowledge sharing sessions
• Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
• Should have knowledge of localizations
• Knowledge on Security setup would an added advantage.
• Must have very good communication skills , Must be a team player, willing to learn new technologies
• Must work in rotational shifts INCLUDING night shifts
• Experience and Expertise in the following areas is seen as an advantage:

• XML
• Java, J2EE and Oracle ADF
• SOA and Web Services
• PL/SQL, Forms , Reports , Unix Shell Scripts
• Discoverer , Workflow, BI Publisher / OTBI Reports
• Java / JSP
• Web ADI ,OAF , ADF
• PaaS Integrations, OIC, SOA, Web Services
• Javascript, jQuery, KnockoutJS, NodeJS , HTML, CSS, python
• HCM Extract , HDL File Transfers

Others

• Exhibit effective analytical skills & organizational skills
• Good command over spoken & written English
• Interact directly with customers and follows through on all assignments and takes ownership of customer issues
• Seeks innovative ways to improve the process of delivering solutions to customers
• Strong written and verbal English communication skills; multi-lingual a plus

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis.
Qualifications:
Career Level - IC3
About Us:
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.