Job Description

Job Summary:

We are looking for a proactive and customer-focused

Customer Success Executive

with strong

English communication skills

and proficiency in

MS Excel and Word

. The role involves supporting clients, resolving queries, ensuring satisfaction, and helping customers get the most value from our services or products.

Key Responsibilities:

Act as the first point of contact for customers and address their inquiries promptly. Build and maintain strong relationships with customers to ensure long-term satisfaction. Communicate clearly and professionally in

English

(verbal and written). Provide product/service support and guide customers through the onboarding process. Track customer issues and feedback, and coordinate with internal teams for resolution. Maintain accurate customer records, updates, and reports using

MS Excel

. Prepare and send reports, documentation, and communication using

MS Word

. Assist in collecting feedback and identifying opportunities for improvement.

Requirements:

Bachelor's degree in any discipline.

0-2 years of experience

in customer service, support, or client-facing roles. Excellent

verbal and written communication

in English. Proficient in

MS Excel and Word

for documentation and reporting. Strong interpersonal and problem-solving skills. Ability to work independently and in a team environment. Positive attitude and customer-first mindset.
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift Morning shift
Supplemental Pay:

Yearly bonus
Work Location: In person