Company Description
PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising\'s supply chain of the future. PubMatic\'s sell-side platform empowers the world\'s leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devices. Since 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.
The successful candidate will possess a unique ability to combine ad operations knowledge, technical and creative thinking with strong communication skills. This role requires the ability to explain technical information to broad audiences and coordinate with internal teams to deliver on schedule.
Your role as a Customer Success Operations Manager is to provide support in the day-to-day management of publisher clients delivering world-class customer service with your experience with trouble-shooting in ad technology-related areas. As PubMatic\'s products and services evolve, the Customer Success Operations Manager must stay at the forefront of new capabilities to ensure that the implementation process is defined, tested with new publishers, and are ready for broad adoption. In addition to the above, your role is also to identify growth opportunities across your portfolio of publishers to help them maximise monetisation across their supply.
The role sits in a unique position, supporting publisher accounts across the entire APAC region. It provides a great opportunity for higher exposure internally, as well as growth and development across a wider range of integrations, inventory and clients.
Qualifications
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