Job Description

Client Communication & Engagement

Handle

all client emails professionally

and ensure timely responses using AI-assisted drafting tools. Conduct

client calls

to resolve queries, schedule meetings, and provide updates. Greet and interact with clients during in-person visits or video calls, maintaining a professional image. Schedule and coordinate meetings, prepare AI-generated agendas, and take follow-up actions.

CRM & Data Management

Maintain and update

client records in CRM

(Zoho, HubSpot, or similar) for accurate tracking. Use

AI-driven CRM tools

for reminders, follow-ups, and automated client insights. Generate client status reports and dashboards using AI tools or business intelligence software.

AI-Driven Customer Success

Utilize AI for

email drafting, response suggestions, and chat handling

to improve turnaround time. Analyze client data to identify trends, upselling opportunities, and potential issues. Prepare client reports, presentations, and success metrics using

AI analytics tools

.

Customer Experience & Relationship Management

Act as the

primary point of contact

for clients, ensuring their queries are resolved promptly. Follow up with clients post-meetings to ensure satisfaction and track action points. Collaborate with sales, operations, and legal teams to deliver an exceptional customer experience.

Required Skills & Qualifications:

Bachelor's degree in Business, Marketing, or related field. 2-5 years of experience in

Client Servicing / Customer Success / CRM Management

.

Hands-on experience with AI tools

for email handling, reporting, or CRM automation. Strong communication skills for client calls and face-to-face meetings. Proficiency in MS Office, Google Workspace, and CRM platforms (Zoho, HubSpot, Salesforce, etc.).
Job Types: Full-time, Permanent, Fresher

Pay: ?210,657.70 - ?1,005,301.63 per year

Schedule:

Day shift Fixed shift
Supplemental Pay:

Overtime pay Performance bonus Quarterly bonus Yearly bonus
Work Location: In person