Job Description

Work with us

Career @ Bluebash

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Come Along and Connect! Life here is jam-packed with action, appreciation, and accomplishments.

We hire great talents from across the globe, persuade them to create something unique, give them the liberty to work in all the departments, let them grow, and enjoy all the festivals together. A unique destination for job satisfaction and fruitful life.

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Customer Success Manager(Post Sales): 3-6 Years Experience

Job Title:

Post-Sale Customer Success Manager

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Location:

Mohali, India

Shift Timing:

EST (Eastern Standard Time)

Product:

Kickcall.ai

Employment Type:

Full-Time

About KickCall.ai

Kickcall.ai is an AI-powered receptionist and communication automation platform designed for small and mid-sized businesses. Our intelligent voice assistant ensures businesses never miss a call, improves customer engagement, and streamlines operations. We're on a mission to redefine customer communication with advanced AI and natural language technology.

Role Overview

We're looking for a

Post-Sale Customer Success Manager

to lead all customer success and post-sale engagement initiatives. The ideal candidate will ensure our customers achieve maximum value from KickCall.ai after purchase--driving onboarding, adoption, retention, and growth.


You'll work closely with our Product, Sales, and Support teams to ensure every customer experiences a seamless journey from onboarding to long-term success.

Key Responsibilities

Customer Onboarding:

Lead new customer onboarding, ensuring successful setup, training, and go-live for KickCall.ai users.

Customer Retention:

Develop strategies to increase customer satisfaction and reduce churn.

Account Management:

Act as the primary point of contact for post-sale relationships, building strong, long-term partnerships.

Upselling & Expansion:

Identify opportunities for product adoption expansion and coordinate with the sales team for upgrades or add-ons.

Customer Support Oversight:

Collaborate with the support team to resolve escalated issues and ensure SLA compliance.

Customer Feedback Loop:

Gather customer feedback and insights to guide product improvement and roadmap discussions.

Process Improvement:

Optimize post-sale workflows for efficiency, consistency, and better customer experiences.

Reporting & Analytics:

Track success metrics like churn, NPS, adoption rate, and customer lifetime value (CLV).

Required Skills & Experience

3+ years of experience in

Customer Success, Post-Sales Management, or Account Management

, preferably in a SaaS or AI-based product company. Strong understanding of

SaaS customer lifecycle management

. Excellent communication and relationship management skills. Problem-solving mindset with the ability to anticipate customer needs. Hands-on experience with CRM tools (e.g., HubSpot, GoHighLevel, or similar). Strong organizational skills and ability to manage multiple accounts simultaneously. Tech-savvy and comfortable explaining product features and use cases.

Preferred Qualifications

Prior experience in

AI, Automation, or Communication SaaS

products. Experience setting up customer success frameworks from scratch in a startup or early-stage environment. Data-driven approach to improving customer engagement and retention.

What We Offer

Competitive compensation with performance-based incentives. Opportunity to work with cutting-edge AI technology. Flexible working hours (EST shift) to collaborate with international teams. Direct impact on product and customer strategy. A culture of innovation, collaboration, and continuous growth.

Process of Interview

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The selection of any candidate is purely dependent on their performance in the interview process. Generally, there are three stages in the interview process which are as follows.

Aptitude Test

This part of interview is the First stage where you need to perform a program practically and show the output of the same.

Technical Interview

If you score good! Next will be a panel interview with our technical team, be prepared to answer what you've learned so far.

HR Interview

A series of questions to assess your background & fitment in our company. Then a super welcome after mutual agreement.

Culture At Bluebash

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Shared Values, Mindfulness, Trust, and Learning Through Innovations are keys to our success.

Mindfulness

Mindfulness and realistic skill-sets are the center of our culture in day-to-day communication and execution.

Mentorship

Leading from the front, mentorship assists us to grow personally and professionally.

Transparency and Autonomy

Everyone independently understands their roles & responsibilities in making decisions.

Happiness

We believe success is only possible if we keep both our clients as well as employees satisfied & engaged.

A Healthy Environment

Be it development, sales, or marketing - whatever we do, we do it as a team. We organize fun-filled events.

Exceptional Benefits

You get all employee benefits--enough leaves, vacation time, and awards with other work benefits.