Job Description

Aliste Technologies is seeking a proactive and customer-focused

Customer Success Manager

with

2-3 years of experience

to build strong client relationships, ensure customer satisfaction, improve product adoption, and contribute to customer retention and growth. The Customer Success Manager will act as the primary interface between the company and its customers, ensuring value delivery and long-term success.

Key Roles & Responsibilities

Customer Relationship Management:

Build and maintain strong relationships with assigned customers, understand their goals and business needs, and act as their primary point of contact.

Onboarding & Adoption:

Guide new customers through onboarding and training, ensuring they understand the product and adopt its full capabilities.

Customer Engagement & Success Planning:

Conduct regular check-ins, business reviews, and strategic sessions to drive product usage and customer success outcomes.

Issue Resolution:

Identify and resolve customer issues by collaborating with internal teams (support, product, engineering), and ensure timely and effective solutions.

Retention & Growth:

Monitor customer health metrics, identify risks of churn, and implement proactive retention strategies. Support upselling and cross-selling opportunities in alignment with sales teams.

Voice of the Customer:

Collect and communicate customer feedback to internal stakeholders to drive product improvements and better service delivery.

Reporting & Analytics:

Track and report on key customer success metrics such as adoption, satisfaction, retention, and usage trends to inform decision-making.

Cross-Functional Collaboration:

Work closely with Sales, Marketing, Product, and Support teams to ensure a seamless end-to-end customer experience.

Required Skills & Qualifications

Experience:

2-3 years in a customer success, account management, or related client-facing role.

Education:

Bachelor's degree in Business, Marketing, Communications, or a related field (or equivalent experience).

Communication:

Excellent verbal and written communication skills with strong interpersonal abilities.

Problem-Solving:

Strong analytical and problem-solving skills with the ability to anticipate and resolve issues.

Customer Advocacy:

Empathetic and customer-centric mindset with proven ability to advocate for customer needs internally.

Technical & Tools:

Comfortable using CRM and customer success tools (e.g., Salesforce, HubSpot) to manage customer records and insights.

Teamwork:

Ability to work collaboratively across departments to achieve shared customer success goals.

Key Competencies

Strong relationship building and communication skills. Self-motivated with a proactive approach to customer engagement. Detail-oriented with strong organizational and prioritization capabilities. Ability to manage multiple customer accounts and tasks in a dynamic environment.
Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person