Job Description

Customer Success Manager

About MyOperator

At MyOperator, we're on a mission to transform how businesses communicate. We provide innovative cloud communication solutions that empower companies to deliver exceptional customer experiences. We're looking for a motivated and customer-focused individual to join our dynamic team and help us build strong, lasting relationships with our clients.

Job Responsibilities

Key Objectives

Expand Existing Accounts:

Drive revenue growth by proactively identifying cross-selling and upselling opportunities within your assigned accounts. Develop and execute strategic account plans to maximize customer value and increase wallet share.

Enhance Customer Satisfaction:

Act as the primary point of contact for customers, ensuring their issues are resolved effectively and efficiently. You'll transform customer challenges into opportunities for delight, strengthening long-term relationships and brand loyalty.

Generate Goodwill:

Build and maintain strong relationships with key stakeholders. Proactively seek opportunities to generate goodwill, including securing new business references, testimonials, and case studies to help drive new business acquisition.

Responsibilities

Manage a portfolio of enterprise accounts, developing and executing account plans to meet and exceed revenue targets. Conduct regular business reviews to identify growth opportunities and present tailored value propositions. Collaborate cross-functionally with internal teams (Sales, Marketing, Product, and Support) to ensure a seamless and exceptional customer experience. Serve as the primary escalation point for customer issues, ensuring timely resolution and high satisfaction. Stay informed about industry trends, competitors, and market dynamics to effectively position MyOperator's solutions. Continuously track and report on sales activities, account progress, and revenue forecasts using CRM tools. Partner with the Marketing team to develop compelling customer success stories and testimonials. Participate in industry events, conferences, and networking activities to expand our reach. Demonstrate the ability to understand and explain technical concepts to both internal teams and customers, troubleshooting technical issues as they arise. Utilize data to drive decisions and optimize team performance, tracking and analyzing key customer success metrics to identify areas for improvement.

Required Qualifications & Benefits

Qualifications

Bachelor's degree in Business, Sales, Marketing, or a related field; an MBA or equivalent is a plus. 1-3 years of relevant experience in enterprise account management within the SaaS or related industries. Proven track record of meeting or exceeding sales targets. Strong business acumen with the ability to understand complex customer environments. Excellent communication, negotiation, and interpersonal skills. A customer-centric mindset with a passion for delivering exceptional customer experiences. Self-motivated, goal-oriented, and capable of working independently. Proficiency in using CRM tools and other sales productivity software. Knowledge of the Indian enterprise market and telephony solutions is advantageous.

Benefits

Competitive salary with high-performance incentives. Significant career growth opportunities in a fast-growing SaaS company. Access to training and mentorship from industry experts.
Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Provident Fund
Application Question(s):

What is your Fixed CTC?
Work Location: In person