Customer Success Manager

Year    TN, IN, India

Job Description

Successfully implement projects at the client's end, ensuring timelines and budget

requirements are met.

? Ensure a high level of client engagement and success to achieve results.

? Understand clients' business needs and strategically help them meet their objectives

through the OKR tool.

? Perform research, benchmarking, and analysis for upgrading and adding value to the

OKR product.

? Ensure decision-making, business processes, and outcomes are informed by robust

evidence.

? Work on the framework of OKR and corporate performance management systems,

involving the design and implementation of corporate objectives linked to key results.

? Monitor, track, and deliver as per client requirements by understanding and analyzing

those requirements.

? Develop systems, processes, and checklists to implement projects smoothly at the

client's end, ensuring consistency and efficiency on an ongoing basis.

? Handle project planning, scheduling, project coordination with the client and

development team, application testing, functional and technical documentation,

product training, and project closure.

? Provide training to users of the OKR tools.

? Support the sales and marketing team.

? Prepare software user manuals and white papers for the organization.

? Document the work process.

Skills & Competencies:

? Excellent analytical, problem-solving, and organizational skills, including time

management and the ability to work at a high level with minimal direct supervision.

? Project management or project coordination experience.

? Proven record of implementing large-scale software, OKR, ERP, and CRM solutions.

? Ability to adapt and learn new concepts and work in a fast-paced, dynamic work

environment.

? Ability to build relationships and cross-sell to senior executives and at the CXO level.

? Strong logical and result-focused approach, extremely proactive, and highly

responsive with great attention to detail.

? Energetic and self-motivated team player with the ability to work in both independent

and team environments.

? High-level interpersonal, conflict resolution, and consultation skills.

? Excellent written, presentation, and communication skills.

Desired Technical Skills:

? Comfortable with technologies like PeopleSoft, CRM, ERP, and other large-scale

software products.

? Knowledge and/or hands-on experience with performance management tools will be

an added advantage.

Job Types: Full-time, Permanent

Pay: ?300,000.00 - ?1,000,000.00 per year

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD3944648
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year