Do you have experience in customer support or handling customer queries on platforms, like Amazon, Flipkart, Myntra?
Role Description
This is a full-time on-site role for a Customer Service Manager located in Coimbatore. The Customer Service Manager will oversee the customer service team, ensuring customer satisfaction through effective management of customer support activities. Responsibilities include managing and improving customer service procedures, analyzing customer service reports and metrics, and handling customer inquiries and complaints. The role also involves coaching and training customer service representatives, maintaining high levels of communication within the team, and continuously seeking ways to enhance the customer service experience.
Experience in online customer service / e-commerce support
Strong communication skills
Ability to handle queries & ensure customer satisfaction
Immediate joiners preferred
Job Types: Full-time, Permanent
Pay: ?300,000.00 - ?400,000.00 per year
Benefits:
Health insurance
Leave encashment
Life insurance
Provident Fund
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Application Question(s):
Experience in E commerce (Customer Support) like Amazon, Flipkart, Related to Direct Customer?
Experience:
Customer service: 1 year (Required)
Work Location: In person
Speak with the employer
+91 8012676722
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