Customer Success Manager / Senior Team Leader

Year    CT, IN, India

Job Description

Customer Success Team Lead -For (Raipur - Urla location)



Industry:

FMCG / Retail / E-commerce

Experience:

5-7 years (Team Leadership & Customer Service)

Key Responsibilities:



Team Management:

Lead, guide, and review the performance of the Customer Success team.

Customer Satisfaction:

Ensure prompt issue resolution and maintain a zero-complaint culture.

Training & SOPs:

Conduct training, performance reviews, and implement support SOPs.

Support Operations:

Oversee calls, emails, chats, and in-person support; ensure SLA compliance.

Reporting:

Maintain daily/weekly/monthly reports; provide insights from CRM data.

Requirements:



5-7 years in customer service (Retail/FMCG/E-commerce preferred). Proven leadership and complaint resolution experience. Strong CRM, communication, and people management skills. Ability to work in a fast-paced, customer-centric environment.
Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Work Location: In person

Speak with the employer


+91 8910713579

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Job Detail

  • Job Id
    JD4427321
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    CT, IN, India
  • Education
    Not mentioned
  • Experience
    Year