Paid time off
Vision care
Dental care
Extended health care
About Sticky Cards
Sticky Cards is a Canadian-owned SaaS company transforming how retailers connect with their customers. We specialize in digital loyalty, messaging, and customer engagement solutions for highly regulated industries like cannabis -- and beyond.
With rapid growth and a strong market presence, we're looking for passionate, client-first professionals who can ensure our new customers experience the full value of Sticky Cards from day one.
About the Role
As a
Client Success Manager (CSM)
at Sticky Cards, you'll play a critical role in helping retailers successfully launch, adopt, and grow with our loyalty and communications platform. You'll work closely with retail teams across Canada and the U.S. to guide them through onboarding, educate them on best practices, and ensure they maximize value from Sticky's suite of SaaS tools.
This is a high-touch, relationship-driven role ideal for someone who thrives on customer education, problem-solving, and helping retail businesses scale.
Key Responsibilities
Own the onboarding journey:
Partner with Sales to understand client goals and ensure a smooth post-sale transition.
Educate and empower:
Train clients on Sticky Cards' loyalty tools, messaging features, integrations, and analytics dashboards.
Support product setup:
Guide customers through account setup, segment creation, digital pass issuance, and messaging workflows.
Be a trusted partner:
Build long-term relationships by proactively addressing questions, identifying opportunities for upsell/adoption, and sharing best practices.
Collaborate internally:
Work with Sales, Product, and Support to remove roadblocks and elevate the client experience.
Track success metrics:
Use CRM tools (Salesforce, HubSpot, or Pipedrive) to log activity, track adoption KPIs, and report on client health.
Gather feedback:
Be the voice of the customer, sharing insights with the Product team to improve usability and experience.
What You Bring
2+ years of experience in
SaaS client success, onboarding, implementation, or account management
, ideally in retail tech or B2B software.
Exceptional communication skills -- both written and verbal.
Experience leading product walkthroughs, resolving issues, and coaching users on digital tools.
Tech-savvy: comfortable with CRM platforms (Salesforce, HubSpot, Pipedrive), Google Workspace, and virtual meeting tools.
Strong organizational skills with the ability to prioritize, multitask, and manage projects independently.
A
retail-first mindset
: eager to help dispensaries and retailers succeed through technology.
What We Offer
Comprehensive benefits: health, dental, and vision coverage.
Growth opportunities in a fast-paced SaaS environment serving one of the most dynamic industries in North America.
A collaborative, entrepreneurial culture that values initiative, innovation, and your voice at the table.
Ready to Help Retailers Win?
If you're passionate about customer experience, SaaS, and retail innovation -- we'd love to hear from you.
Apply now and help us build the future of loyalty and engagement with Sticky Cards.
Job Types: Full-time, Permanent
Pay: ₹1,200,000.00 - ₹1,500,000.00 per month
Work Location: Remote
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.