Job Description

Alfa Laval is looking for a Customer Success Manager, A Team Manager to drive and manage a team to develop service business and Upgrade sales, repair Sales & Service Sales for High-Speed Separator, Decanter, and Thermal products.

About the organization:

Alfa Laval has been present in India since 1937. It is a sales company of Alfa Laval Group headquartered out of Lund, Sweden, and is a part of cluster India, Middle East, and Africa. The India Corporate Office is at Pune, Maharashtra. Alfa Lavals global history goes back almost 140 years.

The factories located in Maharashtra manufactures and supplies key components and systems in Separation, Heat Transfer, and Flow technology. It is also a hub for Centrifugal Separators, Decanters, and Flow equipment delivered to the global markets from here.

The company's products and solutions are omnipresent in over 25 multiple Indian industries like Food Processing, Dairy, Edible oil processing, Sugar production, Pharmaceutical & Biotechnology, Brewery, Distillery, Starch, Pulp and Paper, Inorganic, Petrochemical, Oil & Gas, Marine, Energy, Effluent Handling and Steel & Metal. Alfa Laval caters to many national and international clients based across India and neighboring countries like Sri Lanka, Nepal, and Bangladesh.

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse workplace based on empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place, Every day.

Purpose:

• Drive and implement Sales excellence
• Drive Operation Excellence in Field Service Operation and Service Centers including One Service
• Represent Alfa Laval as strategic and supportive partner for customer by analyzing customer application, processes and improvement areas.
• The person should be responsible for HSS & Decanters, responsible for Business Development, Launch, Promotion, Technical support for Separation service (HSS & Decanters) as a Separation Expert, etc with a focus across all service segments to drive new Separation Service offerings like Service Agreements, Upgrades, connected services for profitable service sales growth by identifying market needs, potentials, gaps, competition, competitiveness, and market shares.

Performance Dimensions and Key Responsibilities:

• Expert with Strong Technical knowledge of High-Speed separator and Decanter.
• Driving Sustainable Service Solution like Energy & Utility saving upgrades, Capacity upgrades, etc.
• Driving the Service Agreements, Upgrades, Connectivity & Condition Alert, Opex savings for all three products such as, HSS, Decanter and PHEs as a part of Servitization strategy and develop, Implement, secure business through various service offerings
• Drive Service Excellence initiatives, develop lean process for service operation to develop and grow service Centre and field service process, develop Opex saving and TCO for products for growth of Service business
• Drive & implement data driven Parts sales and support Service Business units through Market & Gap Analysis, IB & Potential Analysis.
• New Service Product Development, Launch, Promotion & support implementation
• Continuously analyze the installed base (IB) & accordingly develop a plan for enhancement of service business for allocated product for all segments
• Implement customer focused service business plans aligned to respective segment (Process Industries, Food & water, Energy) strategies in each region across all India, Sri Lanka, Nepal & Bangladesh
• Driving the Connected Services for Condition based Monitoring, Predictive maintenance for providing maximum uptime and optimizing maintenance cost.

Workplace & Reporting

The position is located at India Customer Center at Dapodi, Pimpri Chinchwad. The position reports to the Customer Sales Support Manager

What you can be?

• A Graduate Engineer with 8-10 years of experience.
• 2+ Years in managerial position in Sales /product Development/ Service Centre/Field service.
• Knowledge of Lean and six sigma process.
• Experienced in Excellence project execution.
• High Speed Separator and Decanter Centrifuge expert
• GPHE Knowledge
• Knowledge of MS Office, any project tools
• Power BI and other Tools
• Analytical skills

Why should you apply

• We offer you an interesting and challenging position in an open and friendly environment where we help
• each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval's future success, you will be learning new things every day.