Customer Success Manager/ Product Training Executive

Year    DL, IN, India

Job Description

Company Profile:

Globe Publication is an International Subscription Agency. We are THE LIFELINE BETWEEN SOURCES AND USERS OF SPECIALIZED INFORMATION with more than 5 decades of experience. We are dealing with Scientific, Technical, Medical journals(print & online). We are importing the journals from outside India, USA, UK etc and distributing it to our south east asian clients. For more information about our company you can go through our website www.globepub.com

Key Responsibilities



? Conduct product training and demonstrations for customers through online and

offline sessions.

? Deliver clear and structured product presentations tailored to different customer

groups.

? Create and manage mailing lists for customers, institutions, and stakeholders.

? Review and analyze product usage reports to identify trends and improvement

opportunities.

? Design and execute email campaigns and mailers to increase product awareness and

usage.

? Coordinate with internal teams such as sales, support, and marketing.

? Collect customer feedback during training sessions and share insights for improvement.

Required Skills & Qualifications



? Strong presentation and communication skills.

? Experience with online training tools (Meet, Zoom, MS Teams, WebEx, etc.).

? Basic understanding of usage analytics and reports.

? Experience in email communication and mailing list management.

? Ability to explain product features in a simple and user-friendly manner.

? Good organizational and follow-up skills.

Preferred Skills



? Experience in product training, customer success, or user engagement roles.

? Familiarity with email marketing tools.

? Experience working with institutional or B2B customers

? Knowledge of digital platforms or online products.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD5040244
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    DL, IN, India
  • Education
    Not mentioned
  • Experience
    Year