Job Description

Customer Success Manager Want a seat on the IDfy rocketship IDfy is a leading company in the regtech space, specializing in Know Your Customer (KYC) and Anti-Money Laundering (AML) solutions. With over 1000 clients worldwide, IDfy offers innovative API-based technology products that help organizations streamline their compliance processes. As a Customer Success Manager, you will play a crucial role in managing and nurturing relationships with our large banking, eCommerce, and payment customers in the ASEAN region. Join IDfy, a market leader in regtech, and make a significant impact on our customers\' success. We offer a competitive salary, benefits package, and a dynamic work environment that promotes growth and learning. Your day-to-day work will involve Build Strong Customer Relationships: Develop and maintain strong relationships with key stakeholders in our banking, eCommerce, and payment customers. Understand their goals, objectives, and challenges, and proactively identify opportunities for IDfy to add value Drive Customer Success: Act as a trusted advisor to customers, ensuring they derive maximum value from IDfy\'s solutions. Clearly and frequently communicate the benefits and value of our products to various levels of stakeholders within the customer\'s organization. Coordinate Cross-Functional Collaboration: Serve as a bridge between the customer and internal teams at IDfy. Coordinate and align actions between different teams, including sales, product, implementation, and support, to ensure a seamless customer experience and remove any bottlenecks to success Identify Upselling and Expansion Opportunities: Continuously assess customer needs and identify opportunities for upselling and expanding our product offerings. Collaborate with the sales team to develop and execute account growth strategies Monitor Customer Health: Monitor customer satisfaction, adoption, and usage of IDfy\'s solutions. Identify any potential issues or risks and take proactive measures to address them promptly Travel and On-Site Support: Be prepared to travel up to 50% of the time to meet with customers in the ASEAN region. Provide on-site support, conduct training sessions, and participate in industry events to deepen customer relationships and gather market insights. Yes, some qualifications and skills will help Bachelor\'s degree in business, computer science, or a related field. 6- 8 year of relevant experience is required Proven experience in customer success management, account management, or a similar customer-facing role, preferably within the tech industry. Familiarity with API-based products and solutions. Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at various levels. Strong problem-solving and strategic thinking abilities Self-motivated and able to work independently, while also collaborating effectively with cross-functional teams Willingness to travel frequently within the ASEAN region Fluency in English knowledge of additional languages is a plus Experience in the banking, eCommerce, or payment industry is highly desirable.

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