Job Description

Job Purpose:

The Key Account Manager (KAM) is responsible for nurturing and maintaining strong, long-term relationships with existing clients. The KAM will engage with clients through regular monthly or quarterly visits, conduct capability presentations, gather feedback, and identify opportunities for cross-selling and upselling. This role is pivotal in ensuring customer satisfaction and expanding the company's presence within key accounts.

Key Responsibilities:

1.Client Relationship Management:

o Build and maintain strong relationships with existing clients, acting as the primary point of contact.

o Ensure regular communication with clients through monthly or quarterly visits (in-person or virtual).

o Address client concerns, resolve issues, and provide exceptional customer service.

2.Client Visits and Engagement:

o Plan and conduct scheduled visits to clients to discuss ongoing services, gather feedback, and ensure client satisfaction.

o Organize and deliver capability presentations to showcase the company's offerings, helping clients understand how additional services can benefit their business.

o Identify opportunities for cross-selling and upselling services based on the client's evolving needs and business goals.

3.Feedback Collection and Implementation:

o Regularly collect and document client feedback to understand their experience and areas for improvement.

o Collaborate with internal teams to address client feedback and ensure that necessary adjustments are made to enhance service delivery.

4. Account Growth and Expansion:

o Proactively identify and pursue opportunities to expand the company's footprint within existing accounts.

o Work with clients to understand their future needs and align company services to meet those needs.

o Develop and implement account plans focused on increasing revenue and strengthening client relationships.

o Ensure customer satisfaction and retention by providing regular check-ins and feedback sessions.

o Develop strategies to expand the company's presence within key accounts.

5. Reporting and Documentation:

o Maintain detailed records of client interactions, visit reports, and action items in the CRM system.

o Provide regular updates to senior management on the status of key accounts, potential risks, and opportunities for growth.

6. Industry and Market Knowledge:

o Stay informed about industry trends, client industry developments, and competitor activities to provide valuable insights and recommendations to clients.

o Position the company as a thought leader and trusted advisor to clients.

Key Requirements:

Education: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus. Experience: 5-6 years of experience in key account management, client relations, or sales, preferably in a B2B environment. Skills:
o Strong communication and interpersonal skills with the ability to build lasting relationships.

o Excellent presentation skills for delivering capability presentations to clients.

o Ability to identify opportunities for cross-selling and upselling.

o Effective time management and organizational skills to handle multiple client engagements.

o Proficiency in CRM software and Microsoft Office Suite.

o Problem-solving skills and the ability to address client concerns proactively.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

Health insurance
Experience:

total work: 2 years (Required)
Willingness to travel:

100% (Required)
Work Location: In person