Job Description

Customer Success Manager (LT)

---------------------------------

Experience:

2-6 years

Responsibilities

Manage early-stage, growing brands with

<?5L monthly GMV

Work closely with merchants who are often

first-time online sellers or retail shopkeepers

Lead

retention saves

, pricing conversations, and churn mitigation
Provide

hands-on support

for technically unsound users - setup, training, understanding dashboards and reports
Offer

real-time support

on basic operational needs like order reconciliation, shipping issues, and RTO queries
Drive

Performance calls

on a need basis.
Manage

high daily inflow of support tickets

across email, WhatsApp, chat, and live call
Offer

voice support and guidance

as many merchants are not comfortable with chat or email
Resolve

ad-hoc queries and repetitive operational blockers

directly with merchant teams
Collaborate internally to resolve

frequent escalations and repetitive doubts

Why This Role Matters

You're not just resolving tickets--you're helping some of India's fastest-growing eCommerce brands run smoothly. Your quick thinking, clarity, and empathy will define the support experience and strengthen merchant trust.
Hit apply and let's build what the world remembers.