Job Description

Job Summary

We are looking for a proactive

Client & Technology Adoption Manager

to act as the

primary point of contact (POC)

between clients, delivery partners, and internal technical teams. This role is critical in ensuring

successful onboarding, adoption, and ongoing usage of logistics technology platforms

by clients and delivery partners. The candidate will oversee service performance, ensure smooth operations, and drive continuous improvement across delivery and client adoption processes.

Key ResponsibilitiesClient & Stakeholder Management

Act as the

single point of contact (POC)

for clients, delivery partners, and internal technical teams Manage client onboarding, training, and adoption of logistics platforms and tools Understand client business requirements and translate them into clear functional/technical requirements for the tech team Build strong relationships with clients to ensure satisfaction, retention, and long-term engagement

Technology & Platform Adoption

Drive adoption of

logistics technology solutions

among clients and delivery partners Work closely with the technical team to support

feature rollouts, enhancements, and integrations

Conduct demos, walkthroughs, and training sessions for clients and delivery partners Ensure proper usage of systems such as

delivery tracking, partner apps, dashboards, and reporting tools

Operations & Service Monitoring

Monitor daily activities of

delivery partners and clients

to ensure adherence to service standards Track key operational metrics such as

delivery success rate, turnaround time, SLA compliance, and adoption metrics

Identify gaps in adoption or service delivery and proactively resolve them Coordinate with operations and tech teams to troubleshoot issues impacting service quality

Process Improvement & Reporting

Gather feedback from clients and delivery partners to improve product usability and operational workflows Document processes, SOPs, and best practices related to client and partner adoption Prepare regular reports on

client adoption, partner performance, and service health

Act as a voice of the customer to influence product roadmap and process improvements

Required Skills & Qualifications

Bachelor's degree in Business, Logistics, Engineering, or related field 2-4 years of experience in

logistics operations, client success, product adoption, or technical coordination roles

Strong understanding of

logistics, last-mile delivery, or supply chain operations

Experience working as a

bridge between business stakeholders and technical teams

Familiarity with logistics platforms, delivery partner apps, and tracking systems Excellent communication, presentation, and stakeholder management skills Ability to analyze data and translate insights into actionable improvements
Job Type: Full-time

Pay: ₹250,000.00 - ₹400,000.00 per year

Benefits:

Paid sick time Paid time off
Ability to commute/relocate:

Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:

Client Relationship: 1 year (Required) Logistics: 1 year (Required)
Work Location: In person